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Aloha Airlines

Aloha Airlines Las Vegas

Travel Policies:


Baggage and Excess Baggage

Based on TSA security guidelines, you are allowed one carry-on bag per person in addition to one personal item, such as a purse, briefcase or laptop. Carry-on bags must fit under a seat or in a designated overhead compartment.

Carry-on items may be as large as 8x14x22 inches, with a maximum weight of 20 pounds. Boogie boards, strollers, coolers with ice, and guitars in hard-sided cases are not permitted as carry-on baggage.

On U.S. domestic flights (including interisland) and flights between the U.S Mainland and Hawaii, you are allowed up to two pieces of checked baggage without charge.

Each bag should weigh no more than 50 pounds and not exceed 62 linear inches.

For travel on codeshare partner Island Air (AQ 5000 series flights) the total weight should be no more than 50 pounds for both bags combined.

Excess baggage fees will be charged for more than two pieces of luggage or if one or more of your bags exceeds the weight and size restrictions mentioned above. Bags over 70 pounds will not be accepted.

You may check-in a golf bag in place of one piece of checked baggage on any of Aloha's domestic flights. The golf bag should contain no more than 14 clubs/12 golf balls and one pair of golf shoes. You may also check golf bags as excess baggage.

Children and Minors
Aloha Airlines welcomes keiki (children) on board our flights. However, children traveling as unaccompanied minors require special handling to ensure their comfort and safety

Travel by Unaccompanied Minors
-Children must be at least 5 years old for travel on non-stop Aloha Airlines flights and 8 years old for travel on flights requiring a connection on Aloha Airlines.
-Once a child reaches 15 years of age, he or she can travel alone. A parent may request unaccompanied minor handling for children up to 18 years of age.
-Reservations must be booked through the Aloha Airlines Reservations Call Center. Reservations cannot be made online via the website.
-Aloha Airlines will not accept bookings for unaccompanied minors on any flight that is the last Aloha Airlines flight of the day to that destination.
-Aloha Airlines does not accept bookings in every case for unaccompanied minors under age 12 who are transferring to or from another airline. Aloha may limit connecting services depending on the specific itinerary. Reservations Agents can provide more information on specific itineraries.
-If a childÂ’s itinerary involves travel on more than one airline, please check with other carriers to determine their policies for carrying unaccompanied minors.

Check in Procedures
-Domestic flights: please arrive at the airport two hours before departure.
-Children cannot travel unless an unaccompanied minors form has been submitted by a parent or other responsible adult. The form requires parents or responsible adults to provide the name, address and phone number of the parent or responsible adult who will meet the child at his or her destination. Forms are available at all Aloha Airlines Check-In locations.
-The escorting parent or adult must obtain an escort pass from the airport ticket counter and remain with the Unaccompanied Minor until the child boards the flight and the flight departs from the gate. The adult and child should be present at the gate no later than 30 minutes before the scheduled departure time to be available for pre-boarding.
-If the flight is delayed or the flight is diverted to another airport, the adult who booked the flight is responsible for making alternate arrangements for the child's travel.

Upon Arrival
-An unaccompanied minor can only be released to the person whose name is listed on the form filled out at the time of departure.
-The adult designated to pick up the unaccompanied minor should be at the airport at least 30 minutes before the flight's scheduled arrival time. Please check with an Aloha Airlines Representative for pick-up procedures.
-The adult named on the form must present a picture ID.

Day of Departure

Travel Documents
Proof of citizenship is required for U.S. citizens traveling to Canada, American Samoa, the Cook Islands and the Marshall Islands. It is a good idea to carry a passport if you have one. Other acceptable documents include a birth certificate, U.S. naturalization papers or a medical card (with photo). Holders of these documents must also hold at least one additional identification card containing a photo (e.g. a driver's license). For Canadian citizens traveling to the U.S., a passport is suggested. However, the following documents are also accepted: Canadian birth certificate, certificate of citizenship, Social Insurance Card, medical card or driver's license. A visa is not required. Aloha Airlines passengers departing for the U.S. from Vancouver will be pre-cleared through U.S. Customs and Immigration in Vancouver prior to departure. Canadian residents, including children, returning to Canada by commercial carrier (airplane, train, boat or bus) and who are traveling on NON-VISA EXEMPT passports, require a Permanent Resident Card.

Lost and Found
You should notify an Aloha employee at your arrival station and file a Courtesy Lost and Found Report as soon as possible. Lost and found items that are not returned to the passengers by the stations are turned in to Claims Central Baggage within 5-7 days.

During Your Flight
For interisland flights, you should check-in at least 60 minutes prior to your flight and be at the boarding gate no later than 15 minutes prior to your flight departure. It is also recommended you allow more time during peak weekend and holiday travel periods.

For transpacific domestic flights, you should allow at least 90 minutes prior to departure to check in and be at the boarding gate no later than 30 minutes prior to your flight departure. As a reminder, if you are traveling to the U.S. Mainland you will be required to have your bags inspected at the U.S. Department of Agriculture inspection counters before checking in at the Aloha ticket counters.

Pets and Service Animals
The animal must be housed in a leak-proof kennel/container and will be subject to inspection and approval by Aloha. We asked that you ensure the animals are harmless, inoffensive, odorless and require no attention during transit. For the safety of both owner and animal, pets are not permitted with unaccompanied children. Pets are limited to one(1) pet per container and one(1) container per passenger in the cabin and must meet Aloha's carry-on baggage requirements.

Larger pets travel as baggage on a space-available basis. However, please note that your pet will have the highest priority for your flight. The following charges apply to larger animals traveling as baggage:
-Animals 50 pounds or less $35
-Animals 51-70 pounds $60
-Animals 71-100 pounds $100

Animals traveling as baggage are not included as part of your free baggage allowance.

Special Needs:

In keeping with our name and our tradition, Aloha Airlines is committed to providing exceptional service by exemplifying the Aloha Spirit and treating all Customers with respect. Here are some tips to help us serve you:

Planning Ahead
-Transpacific flights:
-Check in at least 90 minutes prior to departure time Be at the boarding gate at least 30 minutes prior Interisland flights:
-Check in 90 minutes prior to departure time,
-Be at the boarding gate 15 minutes prior

Aloha requires at least 48 hours advance notice to accommodate:

-Customers who use a battery-powered wheelchair. (See Handling of Spillable Wet-cell Batteries below).
-Customers who require medical oxygen on interisland flights (See Transporting Medical Oxygen below)
-Group travel by 10 or more Customers who use wheelchairs.

Advance notice is also appreciated:

-Customers who plan to use gel-battery-powered medical equipment that can be stowed properly inflight. (This is to give Aloha's Engineering Department an opportunity to contact the manufacturer of the equipment.)

Arriving at airport for check-in
-Ask an Aloha Airlines Customer Service Agent or Porter for assistance with an airport wheelchair.
-Aloha has specially trained Complaints Resolution Officials (CROs) to resolve any issues that arise between Aloha personnel and Customers with disabilities.

Traveling with a wheelchair
-Customers who are traveling in a power wheelchair equipped with a wet-cell battery should notify Aloha Airlines Reservations at least 48 hours in advance of the scheduled departure and check in at least one hour before departure.
-In order to ensure proper packaging and help us depart on time, Customers may be asked to give up their power wheelchair up to one hour before departure. An airport wheelchair will be provided at no cost to the Customer.

Pre-boarding and seating
-Aloha Airlines offers Customers with disabilities the opportunity to pre-board our aircraft.
-Aloha Airlines personnel can help Customers out of a wheelchair and into and out of an aircraft seat.
-Moveable arm rests are provided on at least 50 percent of aisle seats on flights operated aboard Aloha's long-distance Boeing 737-700 aircraft.
-When making reservations on a transpacific or international flight, ask Reservations to help you choose a seat with moveable armrests.
-Federal safety regulations prohibit Customers with a disability from choosing a seat in an Exit Row.
-An onboard wheelchair is available on Aloha's transpacific Boeing 737-700 aircraft.
-Aloha flight attendants are trained to assist Customers who need help getting to and from the lavatory.
-Flight attendants do NOT assist Customers with eating, drinking, or using the lavatory. If this type of assistance is needed, Customers should consider bringing along an attendant as a paid passenger.
-Aloha's long-distance Boeing 737-700s used on transpacific flights are single-aisle aircraft that are NOT equipped with wheelchair-accessible lavatories. Lavatories are fitted with handrails to accommodate Customers with disabilities.
-Aloha will provide assistance in deplaning and making connections.
-Please note that Kona Airport does not have jetways. At this airport, a mechanical lift is used to move Customers with wheelchairs to and from the aircraft.

Stowing Personal Wheelchairs
-Aloha Airlines will provide stowage in the cabin for one collapsible standard-size folding wheelchair on all transpacific flights aboard
-Boeing 737-700 aircraft. The wheelchair will be secured in the last row of passenger seats on the starboard side of the cabin.
-This type of stowage is offered on a first-come, first-served basis at the departure gate. Other foldable wheelchairs may be stowed in the cabin if they fit in an overhead bin.
-If a Customer's wheelchair cannot be stowed in the cabin, Aloha Airlines will transport it in the cargo compartment at no additional charge.
-Wheelchairs and other assistive devices are given priority over items for storage in the baggage compartment.

Accmmodating Service Animals
-Aloha Airlines permits guide dogs and other service animals that meet State of Hawaii entry requirements to accompany a Customer with a disability at no additional cost. Contact the State of Hawaii Department of Agriculture for current entry requirements: http://www.hawaiiag.org/hdoa
-Federal regulations require that a service animal be placed at the feet of a Customer with a disability so that no part of the animal extends into the main aisle of the aircraft or into the foot space of another passenger seated nearby who does not wish to share foot space with the service animal.
-Aloha requires documentation supporting the medical need for an emotional-support animal as a condition of permitting the animal to accompany a Customer in the cabin as a service animal.
-Federal safety regulations prohibit Customers traveling with a service animal from choosing a seat in an Exit Row.

Transporting Medical Oxygen
-Aloha Airlines is not equipped to transport or provide medical oxygen bottles on transpacific or international flights aboard Boeing 737-700 aircraft.
-On interisland flights, Aloha will provide FAA-certified oxygen bottles for Customer use, provided that Customers have a certificate from a medical doctor, request provision of oxygen bottles at least 48 hours in advance of departure, and pay a service charge for every segment flown.

Dealing with Peanut-dust Allergy
Aloha does not offer a peanut free flight therefore we encourage our customers to consider the possibility of exposure; particularly when accepting any in-flight meal or snack. Aloha strongly advises that passengers take all necessary precautions to prepare for the possibility of exposure. Passengers may wish to bring their own food items on their flight. Many passengers take the precaution of carrying Epinephrine (epi-pens) or other suitable anaphylaxis treatment prescribed by their physician that can be self-administered.

Inflight Entertainment:


Voted "Hawai'i's Best Visitor Publication" by the judges of the 2004 Pa'i Awards, SPIRIT OF ALOHA entertains and informs travelers on all things Hawai'i. A copy of the magazine can be found in your airplane's seat pocket. SPIRIT OF ALOHA is dedicated to perpetuating the Aloha Spirit, showcasing Hawai'i's unique culture and featuring all that the islands of Hawai'i have to offer. Our mission is to ensure that each and every traveler is well-equipped to make the most of their time. A bounty of thoughtful stories and columns encompasses everything a traveler needs to know-from Hawai'i's unique customs and traditions to awe-inspiring activities and attractions, food, music, people, scenery, shopping, real estate and so much more

Inflight Video
All trans-Pacific routes from California to Hawai'i feature the Aloha Airlines' inflight video Aloha's Favorites, offering viewers a preview to life in the Islands, followed by a popular feature film.

We'll take you to Maui Ocean Center to view the beautiful and fascinating marine life that surrounds our islands. Enjoy performances by some of Hawai'i's brightest stars, including the Brothers Cazimero and the late "Bruddah Iz" Kamakawiwo'ole. Laugh the miles away during a reprise viewing of one of your favorite episodes of Friends and get a taste of our authentic Hawaiian heritage from the Polynesian Cultural Center. So slip on a pair of headphones, sit back and enjoy with us Aloha's Favorites.

  BUSINESS NAME Aloha Airlines
  ADDRESS
Las Vegas, NV
  PHONE 1 Click here to see phone number
  CITY Las Vegas
  STATE NV
  SERVICES OFFERED
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