|
|
|
Findlay RV Center Reviews
Findlay RV Center information |
Reviews of Findlay RV Center |
Map & directions for Findlay RV Center
| Title: |
I've finally found the worst dealer customer service ever. |
|
| Rating: |
1 |
|
| Review by |
Brian from Las Vegas, NV
| |
| |
So about 2 months ago I buy a 2005 Winnebago Motorhome. Being 3 years old it needed a few repairs, and some items that could only be ordered/purchase through a Winnebago dealer. So I take it over to Findlay RV (the only Winnebago dealer in Las Vegas).
I get about $4500.00 worth of work done on it, and when it's done and I go to pick it up from the dealer, the house batteries are 100% dead (one of their techs forgot to turn off the house power when they were done working on it). Well, apparently Winnebago's are setup in such a way that if the house batteries fall below 9 volts, everything shuts down, including the battery charger so even if you jump start the generator, the batteries still won't get charged.
The problem was discovered on Wednesday, and after being blown off and pushed aside by the dealer for 2 days they finally get the batteries recharged Friday. (I'll skip the never ending list of ways the kept blowing it off for 2 days).
Anyway, I go to pick it up yesterday after 2 days of waiting for them to charge the batteries that they drained. While I'm there I ask to speak to the service manager. I wanted to voice my concerns about how it took them 2 full days to get my batteries charged and give me the RV back (especially when the tech told me it only took him 1 1/2 hours on the charger).
Of course, I get the usual line about "We're sorry, this was our fault and it shouldn't have happened." he continued on to say "There's nothing we can do about what happened this time, but I will be sure to talk to everyone at our weekly meeting to learn from our mistake so this doesn't happen in the future."
OK, I'm annoyed at the situation but at least I got my complaint off my chest with the service manager. He heads back to his office and I go to the pickup window to get the keys to my RV and leave....and the person behind the counter says "They tech billed 1 hour labor to recharge the batteries, and my manager asked if you would split it with us"
WHAAAAAATTTTTTTTTTTTTTT!!!!
I'm fairly certain my head actually spun in a full circle. After spending $4500.00 in there service department, waiting 2 days to have them fix a simple problem that they caused, and they have the nerve to ask me to pay for it?
I was so absolutely floored by the situation that I went and spoke to the General Manager. I just couldn't believe the service manager would ask me to pay to fix a problem they caused.
Of course, the General Manager did a great job of blowing sunshine up my wazoo. He made no offer to do anything at all. I was absolutely livid, and instead of the GM making a token gesture like "Sir, how about we do a oil change on the house for you next time.", or "Sir, how about we wash the RV for you", or basically any trivial little offer of good faith, instead he tells me "Well, I can understand if you want to take your business elsewhere".
I just can't comprehend how the service manager would lose a customer for life, that just spend $4500.00 in your establishment over $60 (1/2 the hour labor they wanted to charge me to fix the problem they caused). And even further, I can't understand how the GM of this place would not be upset that the service manager lost them a customer over this, and did nothing to try to keep my business.
Needless to say, I'll never be back there again.
| |
Users have given a average rating of 1.0 / 5
|
